Every day, people across the UK receive wrongful refusals from councils, landlords, NHS trusts and the DWP. Refusals that are — legally — wrong.
Most never challenge them. Not because they don’t want to. Because challenging a public body in writing, with proper legal citation, takes knowledge and money that most people don’t have.
A solicitor costs £200 to £400 or more for a single letter. [StatutoryLetters.co.uk](/generate) generates the same formally structured, legally cited statutory letters for £34.99 — within the hour. But for someone on Universal Credit, a zero-hours contract, or a carer’s allowance, even £34.99 is out of reach.
That’s the gap the [Pay It Forward Fund](/pay-it-forward) was built to close.
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The Pay It Forward Fund is a community-supported pot that covers the full cost of a statutory letter for people who can’t afford one.
Here’s how it works:
Donations from the public — one-time or monthly — go directly into the pot. When someone applies for a free letter and the pot has enough to cover it, they receive a unique code that gives them full access to the platform. Same letter. Same legal weight. Free at the point of need.
The fund is operated by StatutoryLetters.co.uk, an independent, female-owned platform with no investors and no parent company. The pot balance is displayed publicly in real time — complete transparency, always.
Donations are used solely to cover the cost of statutory letters for approved applicants. Every remaining penny after Crowdfunder’s transaction processing fees goes directly into the pot.
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If any of the following sounds familiar, the fund was built for you:
A parent whose council has refused home-to-school transport for their child with an EHCP. Section 508B of the Education Act 1996 places a statutory duty on local authorities to provide free transport for eligible children — including those placed at independent specialist schools. This is not discretionary. It is a legal obligation. A formal letter citing that section can change the conversation entirely.
A tenant living in uninhabitable conditions whose landlord has ignored every informal complaint. The Homes (Fitness for Human Habitation) Act 2018 gives tenants the legal right to safe, habitable housing. A letter citing it by name — formally, with legal precision — puts a landlord on notice in a way an informal message never could.
A disabled person whose PIP or Universal Credit claim has been wrongly refused, who doesn’t realise they have 30 days to request a mandatory reconsideration in writing. A formally structured letter citing the relevant provisions of the Social Security Contributions and Benefits Act 1992 or the Universal Credit Regulations makes that reconsideration request impossible to dismiss on technicality.
A carer whose local authority has refused to carry out an assessment they are legally entitled to under Section 10 of the Care Act 2014. A letter that cites that section, formally and precisely, starts a very different conversation than a phone call or an informal complaint.
A patient whose formal NHS complaint has been ignored, deflected, or met with a generic response. A letter citing the NHS Constitution and the Health Service Commissioners Act 1993 puts the trust on notice that this person understands the framework and is prepared to escalate.
These are not edge cases. These are everyday situations that UK law already has answers for. The problem is that most people don’t know which law, or can’t afford the professional who does.
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If you can’t afford a statutory letter, you can [apply for one](/pay-it-forward/apply) through the Pay It Forward Fund.
The process is straightforward:
1. Visit the application page and tell us a little about your situation and why you can’t afford a letter. 2. Your application is reviewed personally — usually within 48 hours. 3. If the fund has enough to cover your letter, you’ll receive a unique code by email. It’s valid for 30 days and covers the full cost. 4. Complete the intake form, enter your code at checkout, and your letter is generated within the hour — delivered as a Word document and PDF, ready to send.