For tenants in England and Wales whose landlord or letting agent has not returned a tenancy deposit, or is withholding part of it without proper justification.
When this letter applies
The tenancy or occupation contract has ended and an agreed deposit amount has not been returned within the applicable scheme timescale, or the deposit-protection requirements may not have been met. The legal route differs between England and Wales.
Legislation cited
Housing Act 2004, sections 213 to 215 (England)
Renting Homes (Wales) Act 2016, Schedule 5 (Wales)
Confirmation of the tenancy dates, deposit amount and scheme position
The deposit-protection duties or scheme requirements relevant to the circumstances provided
A formal demand for repayment with a deadline
A statement of the next step, including scheme dispute resolution or, where the statutory requirements were breached, a county court application under the Housing Act 2004
What usually happens after you send it
If the money is still not returned or the protection requirements were not met, the correspondence can support a scheme dispute or court application, depending on the facts.